Friday, March 14, 2008

The Coiner of the Phrase: "80/20 Rule" Died

Joseph Juran, 103, Pioneer in Quality Control, Dies

It's funny how often I've said, or heard, the phrase "80/20" and only now realize that the Pareto Principle was coined popularized by Joseph M. Juran. Pareto, I've just learned, was a Classical Liberal Economist of the 19th C who made the observation that twenty percent of the population owned eighty percent of the property and this truism held across time and culture.

  • 80% of a company's profits come from 20% of their customers
  • 80% of their complaints come from 20% of their customers
  • 80% of crimes come from 20% of the criminals
  • and

  • 80% of users use only 20% of the features
  • 20% of software bugs create 80% of the errors
  • The 80/20 rule may or may not be another "Golden Ratio" myth but it has certainly entered the lexicon.

    Monday, March 10, 2008

    The Privacy Paradox

    Forbes has an interesting article regarding privacy.

    "Consumers express a lot of concern about their privacy online in surveys. At the same time, very few engage in privacy-protecting activities," says Leslie Harris, executive director of the privacy advocacy group Center for Democracy and Technology. "There's a real inconsistency."


    So, do users value the convenience of having a search bar beside their e-mail more than protecting their sensitive information? "There's a growing market pressure to do right by privacy," insists Harris. "But do I think the market alone will fix this? No. At the end of the day, we still need legal protection." Part of the solution, she says, may be a national privacy law.
    The Privacy Paradox

    I agree - part of the solution may be privacy laws. Facebook ought to have no more say over your data than does the journal in which you jot down notes.