Saturday, April 20, 2013

Closure versus Closure

I'm working to improve my javascript skills and am struggling to absorb, to grok, closures. I find that in addition to the issues in getting past the basic definition of a closure: that it is "code that remembers the outer environment from where it came while still being usable to where it has been brought." that I have overloaded the term.. Closure is also a graphic design term and I realize that somewhere, whenever I hear the word closure I keep thinking about "completing" code; or completing a partially worked out idea.

Wow. Talk about overloading and conflating terms. For the programmers out their who are not familiar with it closure is one of the components of Gestalt Theory which describes how the mind organizes visual data. Apparently while psychologists have rejected Gestalt Theory as it does not accurately reflect human cognition - graphic designers and HCI folks have adopted it as useful in understanding how it is that humans interact with their products / applications. For instance: "why is it that human beings don't always see something right in front of their face?" Or "why are somethings found and other things ignored?"

We, as UX professionals, have to understand this when thinking about how the user is going through the application. In addition to all the other burdens faced by the user we have to take into account the fact that the user's cognitive ability will be altered/enhanced/impaired by what it is he is focused on at the time he is using the app.

A closure, in design terms, is the ability, the tendency of the mind to fill in the gaps with expected information.
The importance of this is that we must take into consideration what it is that the user is expecting which in turn comes from what it is that the user is looking to do.

Tuesday, April 2, 2013

Design Fail

I needed to contact EZ-Pass regarding a question I had with their service. Typical with many government sites EZ-Pass is a horror but I couldn't resist posting this epic fail.
The Frequently Asked Questions pages may have the answer to your question. If you have not looked there already, please check there first. If the FAQs do not answer your question or issue, please submit your questions or comments using one of the links below. We're more than happy to respond! We welcome your inquiries and will get back to you in a timely manner.
There are, unfortunately no links below aside for Account Holders. But what if you are not an account holder, or do not have your account information? The minimum width for the site is about 1024. This is right in keeping with up-to-date design principles and will be even more of a pleasure to use on mobile device or tablet than it is on a laptop.